Carpet Cleaners SE24 Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaners SE24 provides professional cleaning services to residential and commercial customers in and around the SE24 area and the wider region. By placing a booking with us, you agree to be bound by these Terms and Conditions, which form a legally binding agreement between you and Carpet Cleaners SE24.
1. Definitions and Interpretation
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, company, or organisation who books or receives the services.
Company means Carpet Cleaners SE24, the provider of the services.
Services means any carpet cleaning, upholstery cleaning, rug cleaning, hard floor cleaning, stain treatment, or related services offered by the Company.
Premises means the property, site, or location at which the Services are to be carried out.
Technician means the Companys employee, contractor, or representative who performs the Services.
Agreement means the contract between the Company and the Customer, incorporating these Terms and Conditions and any written confirmation of booking.
2. Scope of Services
2.1 The Company provides professional cleaning services including but not limited to carpet cleaning, upholstery cleaning, rug cleaning, and related treatments for domestic and commercial properties.
2.2 The exact scope of the Services, including the areas or items to be cleaned, will be agreed at the time of booking and confirmed in a booking confirmation where applicable.
2.3 The Company reserves the right to refuse or discontinue Services if, in the reasonable opinion of the Technician, the Premises or any item is unsafe, unsuitable, or may pose a risk to health, safety, or property.
2.4 The Customer acknowledges that some stains, odours, and pre-existing damage may not be fully removable and that results will vary depending on factors such as age, material, and level of soiling.
3. Booking Process
3.1 Bookings can be requested by the Customer through the Companys accepted contact channels as advertised by the Company from time to time.
3.2 When making a booking, the Customer must provide accurate information, including the type and size of the areas or items to be cleaned, access details, parking arrangements, and any known issues such as heavy soiling, stains, or damage.
3.3 The Company will provide an estimate or quotation based on the information supplied by the Customer. The Company reserves the right to amend the price if the information provided was incomplete or inaccurate, or if the condition or size of the areas to be cleaned differs materially from what was described.
3.4 A booking is not considered confirmed until it has been accepted by the Company. The Company may issue a booking confirmation setting out the date, time window, location, and indicative price for the Services.
3.5 The Customer must ensure that an adult with authority to grant access and approve the work is present at the Premises at the agreed time. Where this is not possible, the Customer must arrange secure access in advance and provide clear instructions.
4. Pricing and Quotations
4.1 All prices are provided in pounds sterling and are subject to any applicable taxes or charges required by law.
4.2 Quotations are based on the information supplied by the Customer and, unless otherwise stated, are estimates only. The final price may vary where the actual work required differs from the description given at the time of booking.
4.3 The Technician will inform the Customer if additional work is required that may increase the price and will seek the Customers consent before proceeding, where reasonably practicable.
4.4 The Company reserves the right to change its standard pricing from time to time. Any change in pricing will not affect a confirmed booking that has already been accepted by the Company, except where clause 4.2 applies.
5. Payments and Charges
5.1 Payment is due in full upon completion of the Services, unless otherwise agreed in writing in advance.
5.2 The Company may, at its discretion, require a deposit or pre-payment to secure a booking. Any such requirement will be communicated to the Customer before the booking is confirmed.
5.3 The Company accepts payment by methods that it makes available from time to time. The Customer is responsible for ensuring that funds are available and that payment is made promptly.
5.4 In the case of commercial Customers, the Company may agree to invoice after completion of the Services. Unless otherwise agreed in writing, invoices are payable within 14 days of the invoice date.
5.5 If payment is not received on time, the Company reserves the right to charge interest on overdue amounts at the statutory rate, and to recover any reasonable costs incurred in pursuing late payment or debt recovery.
6. Cancellations, Rescheduling and Access
6.1 The Customer may cancel or reschedule a booking by giving the Company notice in line with this clause.
6.2 If the Customer cancels or reschedules more than 48 hours before the scheduled start time, no cancellation fee will normally apply, unless a non-refundable deposit has been agreed.
6.3 If the Customer cancels or reschedules less than 48 hours before the scheduled start time, the Company may charge a cancellation fee of up to 50 percent of the estimated service price to cover loss of booking and administrative costs.
6.4 If the Technician arrives at the Premises at the agreed time and is unable to gain access, or if the Customer fails to provide access, parking, or necessary information, the visit may be treated as a late cancellation and a call-out or cancellation fee may be charged.
6.5 The Company reserves the right to cancel or reschedule a booking due to circumstances outside its reasonable control, including but not limited to staff illness, severe weather, unsafe conditions, or equipment failure. In such cases, the Company will seek to provide as much notice as possible and offer an alternative appointment.
7. Customer Obligations
7.1 The Customer is responsible for:
Providing safe and reasonable access to the Premises, including any necessary keys, codes, or instructions.
Ensuring that the Premises are in a safe condition and comply with relevant health and safety requirements.
Securing pets, valuables, and fragile items before the Technician arrives.
Informing the Company of any known risks, hazards, or restrictions at the Premises, including delicate fabrics, pre-existing damage, or previous cleaning treatments.
7.2 The Customer must move small items, personal belongings, and fragile objects out of the areas to be cleaned before the appointment. The Technician may assist with moving light furniture where reasonable and safe to do so but is not obliged to move heavy, valuable, or fragile items.
7.3 The Customer must not request the Technician to undertake any work or use any chemicals that are unsafe, inappropriate for the surface, or outside the scope of the agreed Services.
8. Service Standards and Limitations
8.1 The Company will perform the Services with reasonable care and skill in accordance with industry standards and using suitable equipment and cleaning products.
8.2 While the Company aims to achieve a high standard of cleanliness, the Customer acknowledges that:
Some stains, odours, and heavy soiling may not be fully removable.
Certain materials and dyes may react unpredictably to cleaning products, despite testing and best efforts.
Previous cleaning attempts or products used by the Customer or third parties can limit the achievable results.
8.3 Drying times will vary depending on ventilation, temperature, humidity, and material type. The Company cannot guarantee specific drying times and the Customer is responsible for ensuring adequate ventilation after the Service.
8.4 The Customer should avoid walking on freshly cleaned carpets or using cleaned upholstery until fully dry, particularly with dark or damp footwear, to prevent re-soiling or damage.
9. Liability and Insurance
9.1 The Company carries appropriate liability insurance for the Services it provides. Details of cover are available on request.
9.2 The Company will take reasonable care when delivering the Services. If the Company is found liable for any loss or damage, such liability will be limited to the lesser of:
The cost of repairing the damage; or
The current value of the item; or
The total price paid or payable for the Services giving rise to the claim.
9.3 The Company will not be liable for:
Normal wear and tear, or deterioration that could reasonably be expected from cleaning.
Pre-existing damage, defects, stains, discolouration, or odours.
Damage arising from faulty or loose fittings, pre-existing weaknesses in materials, or unstable furnishings.
Any indirect or consequential loss, including loss of profit, loss of income, or loss of opportunity.
9.4 The Customer must notify the Company in writing of any alleged damage or issue within 48 hours of completion of the Services and must provide evidence such as photographs and access for inspection. Failure to notify within this period may affect the Companys ability to investigate and resolve the matter.
9.5 Nothing in these Terms and Conditions shall exclude or limit the Companys liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.
10. Waste Handling and Environmental Regulations
10.1 The Company will handle waste water and residues generated during the cleaning process in accordance with applicable UK regulations and best environmental practice.
10.2 Where practical, waste water will be discharged into appropriate drainage points approved for such use. The Company will not dispose of waste in locations that could cause environmental harm or breach local regulations.
10.3 The Company will use cleaning solutions and products that are suitable for professional use and, where possible, will seek to minimise environmental impact while maintaining service effectiveness.
10.4 The Customer must not request the Company to dispose of hazardous waste or materials that fall outside the scope of normal cleaning operations. If such materials are discovered, the Technician may suspend the work and inform the Customer of the need for specialist handling.
11. Complaints and Service Issues
11.1 The Company aims to provide a professional and reliable service. If the Customer is dissatisfied with any aspect of the Services, they should notify the Company as soon as possible and within 48 hours of completion.
11.2 The Company may, at its discretion and subject to investigation, offer to re-visit the Premises to review and, where appropriate, rectify any justified concerns regarding the quality of the work.
11.3 Any re-clean or remedial work offered by the Company constitutes full and final settlement of the issue unless otherwise agreed in writing.
12. Force Majeure
12.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond its reasonable control, including but not limited to extreme weather, strikes, transport disruption, power outages, accidents, or acts of government.
12.2 In such cases, the Company will use reasonable endeavours to inform the Customer and to rearrange the Services at a mutually convenient time.
13. Privacy and Data Protection
13.1 The Company will collect and process personal data provided by the Customer for the purposes of managing bookings, delivering the Services, and handling payments and enquiries.
13.2 The Company will take reasonable steps to protect personal data and will not share it with third parties except where required for the provision of the Services, for payment processing, or where required by law.
14. Amendments to These Terms
14.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any revised terms will be published or made available upon request.
14.2 The version of the Terms and Conditions in force at the time of your booking will apply to that particular booking, unless a change is required by law or regulation.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
16.1 If any provision of these Terms and Conditions is held by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions shall remain in full force and effect.
16.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
16.3 These Terms and Conditions, together with any written booking confirmation or quotation issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions or understandings.
By booking or using the Services of Carpet Cleaners SE24, you confirm that you have read, understood, and agree to these Terms and Conditions.
